This Privacy Policy explains how Floral Falcon processes personal data in connection with its website, consultations, quotations, orders, and event-related services.
Depending on your location and the processing involved, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or request restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concern involved. We may ask for information needed to verify the request and to protect against unauthorized disclosure.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete services, maintain business records, or meet legal and accounting requirements. When data is no longer required, it is deleted or anonymized in accordance with our retention practices.
The current version applies from the date it is published on the website. If changes are material, we will take reasonable steps to draw attention to them before they take effect, where appropriate.
We use personal data to respond to inquiries, arrange consultations, prepare and revise quotes, confirm deposits and dates, coordinate design details, manage delivery and setup, process payments, maintain records, improve website performance, and comply with legal obligations. We may also use limited technical data to secure the site and diagnose operational issues.
We may disclose personal data to trusted service providers that support website hosting, technical maintenance, communication handling, payment processing, accounting, or delivery-related operations. These recipients are expected to process data only for the services they provide and to apply appropriate confidentiality and security measures.
We may share personal data with public authorities, courts, or other recipients when disclosure is necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights and security of the business, users, or others.
We process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The scope of processing is limited to what is necessary for the relevant purpose.
For users in the European Economic Area, personal data is processed in line with the GDPR where that law applies to our activities.
Where the GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. A complaint may also be lodged with the competent supervisory authority, subject to applicable rules.
We may process identification and contact details, inquiry content, event and design preferences, order and payment information, delivery and setup details, communication records, and technical data such as device and usage information. Where relevant, we also process information needed to prepare quotes, confirm dates, and manage service delivery.
We receive personal data when users submit forms, communicate by message or telephone, arrange consultations, request quotes, confirm bookings, or provide details needed for delivery and setup. Some technical data is generated automatically when the website is used, and limited information may be received from payment, hosting, or other service providers involved in operating the site.
The website may use strictly necessary cookies to support basic functions, functional cookies to remember preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Users may block or delete cookies in their browser, and some browsers allow settings for restricting certain categories of cookies. If cookies are disabled, parts of the website may not function as intended, especially features that depend on form handling or session continuity.
